How can I contact you if I want to ask a question?
Peterborough-area customers can reach us at (705) 743-0068. Others can call us toll-free at 1-877-886-0869. Our business hours are Monday to Friday, 9:30am to 5:30pm EST, and Saturday, 9:30am to 5:00pm EST. If you call after hours, please leave a message and we will return your call the next business day. You can also send an email message to .
What is your pricing policy? All items are priced in Canadian dollars and are F.O.B. Peterborough, Ontario. All prices are subject to change without notice. Shipping and Handling fees and applicable sales taxes are extra.
Do you charge taxes? Yes, we are obliged to charge the appropriate sales taxes to Canadian residents, depending on where in Canada you live: Ontario residents pay 8% PST and 5% GST; residents of Nova Scotia, New Brunswick and Newfoundland pay 13% HST; all other residents in Canada pay 5% GST. Residents of USA do not pay Canadian taxes.
How do I pay for the items Iíve ordered? We use PayPal, a convenient and secure method of making online payments. PayPal accepts VISA, MasterCard and American Express. You must first set up an account with PayPal before making your payment. If you place your order by phone, you can pay by giving us your VISA or MasterCard number.
How are items shipped? We fill and ship orders within two business days of receipt of order. Orders are shipped via Canada Post Expedited Parcel service. Please allow 1-2 weeks for delivery (longer for remote areas).
What are your shipping and handling fees? We charge a 12 per cent shipping and handling fee for items shipped anywhere in Canada, subject to a $6.00 minimum.
Can I send an item to someone in another province or state? Yes. Just indicate your friendís address in the "Ship to" section when you check out.
What is your Guarantee? We choose all of our products based on their quality, durability and reputation and we check all items before shipping to ensure that there are no defects. However, because we are not the manufacturers of the products, our liability is limited to any guarantee that may be offered by the manufacturer.
What is your Return Policy? If you are not entirely satisfied with any non-sale item, you may return it by post within 30 days of purchase in its original condition & packaging for a full refund or credit (your choice) for the value of the item + applicable taxes. If you receive a defective item, please call us immediately.
Can I change or cancel my order? Yes. To change the quantity of items in your cart, change the value in the "Qty." box in the left column of your shopping cart and click the blue refresh button to its immediate right. To cancel your order, click the garbage can icon in the right column of our shopping cart. No order will be processed if you do not click the Confirm the Order button at the end of the checkout process.
Where is your store? We are located at 165 Sherbrooke Street in downtown Peterborough, Ontario, Canada. Peterborough is situated in the heart of the beautiful Kawarthas, a premier tourist destination in central Ontario.